Amid the rapid development witnessed by the Kingdom of Saudi Arabia and the innovation that has become a cornerstone of progress and prosperity, Transformation Experts emerges as a leading force in enabling digital transformation. The company supports government entities in enhancing their practices and advancing digital maturity levels in alignment with measurement indicators.
What is Digital Transformation Measurement?
Digital Transformation Measurement is a national indicator that enables government entities to assess their progress in digital transformation according to global standards. This contributes to enhancing service quality and increasing beneficiary satisfaction.
Objectives of Digital Transformation Measurement:
- Achieving beneficiary satisfaction.
- Enhancing government entities’ commitment to digital standards.
- Contributing to improving the Kingdom’s ranking in global digital indicators.
- Promoting integration and innovation in digital service delivery.
Benefits of Digital Transformation:
- Increasing efficiency.
- Enhancing productivity.
- Achieving a higher return on investment.
- Improving beneficiary satisfaction.
- Developing products and services.
- Strengthening adaptability to business changes by launching new services quickly and flexibly.
- Enhancing workflow efficiency and reducing error rates.
Digital Transformation Measurement Methodology 2024
The Digital Government Authority (DGA) in Saudi Arabia has developed the 2024 Digital Transformation Measurement Methodology by focusing on several key aspects:
- Integration of Standards: Unifying standards derived from Council of Ministers’ decisions and previous circulars with the 2023 measurement standards under the new title: “Digital Transformation Standards.”
- Strengthening International Alignment: Ensuring that the standards align with global best practices and simplifying them to provide a unified reference framework that facilitates measurement.
- Standard Unification and Simplification: Eliminating redundancy and simplifying standards to enhance efficiency and measurement accuracy.
- Innovation as a Core Standard: Establishing innovation as a fundamental part of the measurement process under “Research and Innovation,” with a focus on institutional innovation and creative solutions.
- Enhancing Innovation Readiness: Supporting government entities in improving their ability to adopt and sustain innovation.
- Measuring Sustainability Impact: Tracking and analyzing the sustainability of innovative solutions and ensuring their continuous improvement for optimal results.
Core Pillars of the 2024 Digital Transformation Measurement
The methodology is structured around 10 key pillars, which serve as the foundation for evaluating digital transformation in line with the government’s strategic direction:
- Strategy & Planning
- Organization & Culture
- Operations & Execution
- Risk Management & Business Continuity
- Information Technology
- Comprehensive Governance
- Channels & Services
- Beneficiary-Centric Approach
- Government Data
- Research & Innovation
The expanded methodology has led to a significant increase in workload, including:
- A comprehensive set of standards
- Over 300 requirements
- Participation from all departments within the entity
- Involvement of various domains and expertise
Top government entities in the Digital Transformation Measurement Index 2024
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